Job Title: Consumer Care Advisor
Location: Yatton, Somerset / Hybrid Working from Home
Salary: Competitive
Job Type: Full Time, Permanent
About us:
Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth with ambition to be number one and ambition to be the best that we can be!
About the Role:
The main purpose of the role is to efficiently and accurately provide consumer and customer support, dealing with enquiries and complaints and resolving any issues to their conclusion. Offering professional, efficient and timely service to customers and consumers in a multi-platform environment. Be an ambassador for Pets Choice Ltd; but in doing so demonstrate fairness to our customers and consumers. Adhere to company, departmental and regulatory procedures.
This role is hybrid, working 3 days on site in Yatton, Somerset and 2 days can be worked at home.
The successful applicant must therefore live a sensible commutable distance from our Yatton office.
Key Responsibilities:
1. Take an active role in supporting the overall business Key Performance Indicators (KPIs) of turnover, vo...