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Job Description
Job Title: Night Assistant
Contract Type: Permanent
Salary: £24,627 per annum, plus 10% night shift allowance
Working Hours: 37.5 hours per week, full time
Working Pattern: 8PM - 8AM, 4 nights on, 4 nights off
Location: No5 Hub, 3-5 York Rd, Guildford
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Night Assistant
Working across a defined geographical area, you will assist in the delivery of a high-quality support, security, and housing service to the clients of our supported schemes.
About You
We are looking for someone with:
* Experience working with vulnerable client groups.
* IT skills, including basic proficiency in Microsoft Office (Word and Excel) and a willingness to learn specific IT systems used within Riverside.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
Working With Us, You’ll Enjoy:
* Competitive pay & generous pension
* 28 days holidays plus bank holidays (pro rata)
* Flexible working options available
* Investment in your learning, personal development, and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Role Profile
* Have an awareness of the clients' support needs and contribute to the delivery of their agreed outcomes.
* Implement night security systems, ensuring overall safety and security of the scheme.
* Meeting the requirements of health and safety policies and practices.
* Effectively dealing with anti-social behaviour.
* Maintain high standards of cleanliness within schemes, preparation of rooms, and site inspections.
* Effective recording of information including updates to the Support database and Housing Management database.
* Implementing policies and procedures to ensure effective service delivery.
* Ensuring culture and diversity issues have been considered across the client group and tackling any forms of discrimination.
* Promote and encourage a high level of client involvement, consultation, and communication.
* Assisting service users with day-to-day tenancy issues, payment of rent, and other scheme requirements.
* Using IT systems appropriately.
* Responding to faults as discovered.
* Ensure a warm welcome and maintain inviting Reception areas.
* Contribute to the stock control, purchasing, and storage of consumables required by the service.
* Provide administrative support to the Housing Team and Service Managers.
Service Delivery
* Understand your role in the organisation and be accountable for your contribution to maximise profitability.
* Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it efficiently.
* Understand that your efforts will be client-led and be accountable for positive outcomes.
* Work within a multi-disciplinary team of housing and support staff, meeting the requirements of a rota system.
* Involved in team meetings, training events, and attending regular supervisions.
* Assist colleagues in meeting key performance indicators.
* Adhere to equality and diversity policies in all aspects of service delivery.
* Liaise with colleagues to ensure that the service promotes empowerment and independence.
* Report repairs to maintenance contractors using appropriate systems.
Other Duties
* Provide a high-quality, customer-oriented service.
* Review work outputs, set improvement targets, and appraise individual performance.
* Participate in the work of the Divisional team, encouraging innovation.
* Undertake personal development and training as necessary.
* Ensure compliance with Riverside’s Equality and Diversity policy.
* Ensure that all data is compliant with legislation and policies relating to data quality.
* Actively promote Riverside locally.
* Any other relevant duties as required by the designated manager.
* Ensure compliance with Riverside’s safeguarding policies and procedures.
Essential Knowledge, Skills and Experience
* Experience with working with vulnerable client groups.
* Demonstrate IT skills, including basic proficiency in Microsoft Office and a willingness to learn specific IT systems.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness.
Our ways of working
Commitment to Diversity
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