Job overview
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for details? Can you effectively manage multiple tasks and priorities?
The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our successful applicant will be working alongside Business Support and Clinical colleagues within the CFYP Care Group, Neurodevelopment Pathway supporting Young People and their families.
This role is a full time, substantive position, based at Walker Close in Ipswich.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
Main duties of the job
Duties include (but not limited to):
* Supervision of staff, staff training and recruitment.
* Maintaining electronic patient record systems
* Maintaining and monitoring waiting lists
* Diary management
* Arranging appointments
* Typing of letters
* Telephone work
* General business support to wider clinical team
* Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
* Promote adherence to Trust Policy and support compliance in all areas
* Promote a positive culture within the workplace; working within the remit of the Trust Values
Previous administration experience is essential.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.
Benefits included with this role are:
* NHS pension
* A comprehensive in house & external training programmes
* Career progression
* Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
* Staff physio service
* NHS discounts and many more
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
* Word Processing or equivalent secretarial experience at advanced level
* NVQ 3 Business Administration or equivalent or willing to work towards
Desirable criteria
* Knowledge of Trust electronic record system
Experience
Essential criteria
* Understanding and experience in a full range of secretarial procedures and systems gained through senior level
* Working under pressure
* Able to work proactively on own initiative with minimal supervision
* Ability to work with senior members of staff across a large organisation
* Supervision of staff
Desirable criteria
* Day to day line management
Other
Essential criteria
* Able to travel independently
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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