Job Overview:
The Practice Lead (PL) drives technical excellence, supports business revenue and margin targets, and ensures delivery quality. Acting as a technical authority, the PL guides stakeholders, mentors teams, and supports delivery. They work closely with senior leadership to align DCI service offerings and consulting capabilities with strategic goals.
The PL also serves as a subject matter expert during sales processes, ensuring consulting operations run efficiently and meet quality standards. Collaboration with the Cloud Infrastructure & Security (CIS) team and the CTO is key to maintaining market relevance and balancing cost and time in service delivery.
Key Responsibilities:
Manage client relationships, build trust, and coach others on customer engagement.
Articulate the value of DCI services across the Delivery Portfolio to address customer needs.
Provide technical leadership and mentorship within delivery teams.
Ensure financial targets and quality delivery on billable engagements.
Demonstrate proficiency in consulting, project governance, communication, and delivery.
Lead engagements, supporting both individual and team goals.
Track industry developments, innovate processes, and improve delivery standards.
Proactively support pipeline management and technical resource allocation.
Lead technical screening, interviews, and team development.
Provide feedback for Personal Development Plans (PDPs) and Performance Reviews (PDRs).
Perform line ma...