Mitie is a UK-based facilities management and technical services company (revenue c.£4.4bn). We are one of the UK's 250 largest public companies.
Mitie Communities (revenue £700m) is one of the four major business divisions within Mitie, serving public sector clients in Healthcare, Education (schools and universities), local authorities, councils, and emergency services. We provide both soft and hard facilities management services, including commercial output-specified contracts and Private Finance Initiative contracts.
This role reports to the Operating Unit Director of Local Government and Education and is a member of the regional senior leadership team. The role will work in close collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie.
Role Responsibilities
* Lead a culture that puts our people first so that they serve our service-users to the very best of their ability.
* Keep our service users and our people safe and well, physically and mentally, through training, awareness, policies, and culture.
* Personally champion diversity and inclusion.
* Own and deliver the regional people plan, including:
o Skills and learning
o Communications, culture, and community
o Development, careers, and performance reviews
* Develop and support direct reports to help them meet their full potential with Mitie. Manage your talent pipeline within Mitie LG&E and ensure strong succession plans for yourself and your team.
* Achieve employee engagement target scores for Mitie LG&E.
* Achieve people metrics including new joiner retention, agency and overtime, and wellness to work.
* Deliver budgeted LG&E regional numbers for revenue, profit, and cash.
* Ensure that every LG&E account within your area has a performance plan, including financial, operational, client experience goals, sustainability, and social value objectives.
* Coach, lead, and support account managers to deliver their account-level performance plans.
* Establish deep, strong relationships with key clients and support account managers to do the same.
* Deliver plans that provide a service-user experience that is second to none.
* Meet all required compliance standards, including technical and commercial compliance.
* Grow the contract organically and ensure that the Mitie LG&E sales strategy will deliver revenue growth and margin ambitions.
* Support the delivery of revenue targets from our ‘Mitie 1st' strategy – providing Projects, Energy, and other Mitie products and services to current LG&E clients.
* Contribute to Mitie's sustainability (‘Plan Zero') and Social Value objectives.
Role Objectives
* People: Establish Mitie LG&E as the best employer in the sector, creating an enjoyable, supportive workplace for our people, high-quality jobs, and great career opportunities.
* Performance: Ensure that LGE delivers its financial and operational performance goals while building positive relationships with clients and stakeholders.
* Growth: Identify and deliver growth for the sector, supporting our sales and bid strategies.
Person Specification
* Confident, upbeat leadership.
* The ability to work under pressure in a calm, positive way.
* Empathy for your people, clients, and service users.
* A desire and ability to succeed through the success of your team.
* Comfort in a job with tight deadlines and the ability to prioritize effectively.
* Comfort working with numbers, particularly in a business P&L context.
* Comfort working with complicated PFI contracts.
* The ability to express thoughts clearly, whether written or spoken.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity, please note that it is a criminal offence for barred individuals to apply for roles that require unsupervised work with vulnerable groups.
Existing Mitie colleagues should discuss their application with their current line manager before applying. Internal job moves are subject to standard terms for the post being advertised.
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