An excellent opportunity has arisen for an experienced Workshop Controllerto join our Volvo Dealership in Leamington Spa. The hours of work are 08:00 - 17:30, Monday to Friday and Saturdays on a rota basis.
Basic Salary up to £36,000 with OTE up to £42,000 plus benefits.
The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently.
Description
1. Meeting customers and providing them with a seamless service, from drop off to vehicle handover.
2. Updating customers with progress on their vehicle.
3. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
4. Managing the workflow of all jobs to brand standard.
5. Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
6. Provide focused management to the service department team, to ensure an excellent customer experience.
7. Ensure processes are always adhered to.
8. Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
9. Manage the performance of the wor...