An exciting opportunity has arisen to join the Enquiry and Referral Coordinator Team based at Foundry House in Bedlington.
The Enquiry and Referral Coordinators are the first point of contact for members of the public and other agencies. They provide information, advice and support to service users, carers and families both verbally and in written format. The team acts as a first line duty worker for cases open to Adult Social Care where the social worker or care manager is absent and are able to redirect the public to other services when appropriate.
In this role you will interact and liaise with local agencies/providers and aim to help the most vulnerable people to keep safe and well 24/7.
The team helps to manage risk, aggression, conflict and challenging behaviours as appropriate to the grade consulting as required and record their work appropriately in accordance with statutory and council requirements and to use information technology appropriately.
You will need to be able to work well within a team and independently, have good time management skills and an ability to prioritise. You also need strong interpersonal and communication skills and be enthusiastic about ensuring the Northumberland County Council values of Residents first, excellence and quality, keeping the communities safe and well and respect.
This role is permanent, part-time on 18.5 hours per week.
Salary: NCC Band 5 £26,421 - £28,770 FTE (18.5 hours part-time £13,210 - £14,385)
Work pattern: Monday, Tuesday full day & Wednesday 1/2 day
Requirements of the role:
* Good general education demonstrating numeracy and literacy
* NVQ Level 3 or equivalent in an admin/business-related discipline or equivalent experience
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
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