This opportunity is to join a successful Income Team, so if you have drive and enthusiasm to meet challenging targets, we want to hear from you. Former Tenant Arrears Officer - 18.5 hours Salary – up to £15,635 per annum The role will involve debt recovery and responding to debtor’s queries, including former tenants’ arrears and garage arrears, and have the ability of taking enforcement action as and when necessary. The successful candidate will manage their own caseload and have a genuine passion for driving income collection and resolve outstanding issues, whilst having excellent communications skills with the ability to adapt their style to deal with sensitive queries. A full driving licence and vehicle are essential for this post. Benefits include Company Pension and Health Care The role of Former Tenant Arrears Officer will be responsible for; Ensuring a high level of service is provided to our internal and external customers Achieving challenging targets working in a high performing team Driving income collection and resolve outstanding issues Debt recovery and responding to debtor’s queries, including former tenants’ arrears, garage arrears and rechargeable repairs Taking enforcement action as and when necessary The skills, knowledge & experience required; Ideally with some working knowledge of debt recovery Previously worked in the social housing sector is desirable Excellent communications skills Empathy for individuals in financial difficulty A full driving licence and vehicle To apply online visit our website https://trentanddove.current-vacancies.com/Jobs/Advert/3651307?cid2123 The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing. The Benefits Agile working Pension scheme Free car park Performance related bonus scheme Private healthcare scheme Long service recognition award Please be aware that some benefits may be role dependent. Documents