Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Victoria Infirmary
Salary: £23,615 per annum
Salary period: Yearly
Closing: 18/02/2025 23:59
Interview date: 04/03/2025
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
As a Ward Clerk you would be expected to provide and maintain efficient and effective administrative support to the Ward Sister and multidisciplinary team and contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
The successful candidate will need to work effectively to ensure case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings and that patient notes and information are maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).
The post holder will need to demonstrate excellent communication skills to facilitate seamless patient flow by liaising with other wards and departments within the Trust; also external bodies such as Ambulance Service and other care providers, in addition to welcoming visitors to the department, which can be a busy and overwhelming environment.
* 37 hours 30 minutes/week - Working hours (7.5 hrs shifts Monday to Friday only)
NO AGENCIES PLEASE
Main duties of the job
* Will provide a comprehensive clerical service to the Ward Sister and multi-disciplinary team.
* Will need to demonstrate excellent communication skills to facilitate seamless patient flow by liaising with other wards and departments within the Trust; also external bodies such as Ambulance Service and other care providers.
* Will carry out delegated, repetitive, routine and familiar tasks.
* Will plan and prioritise own and delegated work tasks and activities.
* Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
Detailed job description and main responsibilities
* Will provide a comprehensive clerical service to the Ward Sister and multi-disciplinary team.
* Will need to demonstrate excellent communication skills to facilitate seamless patient flow by liaising with other wards and departments within the Trust; also external bodies such as Ambulance Service and other care providers.
* Will carry out delegated, repetitive, routine and familiar tasks.
* Will plan and prioritise own and delegated work tasks and activities.
* Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
* NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 – 9 (A – C), including English Language, or equivalent level qualification or relevant experience.
* Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent.
Knowledge & Experience
* Previous experience working within the NHS.
* Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems.
Skills & Abilities
* Basic IT skills.
* Ability to communicate with members of the public and healthcare providers.
* Able to work effectively alone or part of the multidisciplinary team.
* Effective organisation and time management skills.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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