Portsmouth
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas.
Supervisory Responsibilities:
* None
Duties/Responsibilities:
* Greets and services customers in accordance with established guest service standards.
* Maintain working knowledge of casino, including but not limited to hours of operation of casino, restaurants, and other amenities and respond to guest questions regarding the same.
* Handles financial transactions including exchanging cash for slot tickets, chips, cash advances and cashing checks.
* Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards.
* Display proficiency in Front Window, Chip Bank, Employee Window and Poker Cage.
* Effectively guide and train other employees in all operational aspects of the Casino Cage.
* Balances funds and assets at the end of work shift.
* Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification.
* Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
* Verifies the guests phone number, email address, or if all information is accurate and updates the information when necessary.
* Verify valid/acceptable photo ID in accordance with Rivers Casino/Virginia Lottery standards with every transaction.
* Informs supervisor when additional coin or currency is needed during shift.
* Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
* Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
* Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
* May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
* Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, pass information to a Supervisor for assistance.
* Reprint player cards for guests when Rush Rewards is closed.
* Clean and maintain office and public areas to ensure a safe environment.
* Work as a team with other casino departments in a respectful manner.
* Performs additional duties as requested or assigned.
Minimum Education and Experience Requirements:
* High school diploma or general education degree (GED) and six months previous player services representative, casino cashiering, banking cashiering or similar related experience.
* Must be at least 21 years of age.
* Ability to communicate with Team members and guests.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by the Virginia Lottery.
Knowledge, Skills, and Abilities:
* Excellent verbal and written communication skills.
* Excellent organizational skills, with particular attention to quality and detail.
* Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
Physical Requirements:
* Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to secondhand smoke and excessive noise.
* Must be able to remain in a stationary position for a majority of an entire shift.
* Must be able to traverse through the Casino to arrive at assigned locations.
* Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
* Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
* Must be able to lift and/or move objects up to 50 lbs.
* Ability to work flexible shifts and days of the week, including holidays.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
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