Job Description
Audio Visual Technician required: Prospero integrated have partnered with a live events company that require an AV Technician. If this is you, read on
Key Responsibilities
* Report into client stakeholder on a day-to-day basis.
* Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities
* Oversee and manage AV / UC systems on a day-to-day basis.
* Provide real time in room support for AV / UC related issues.
* Ensure incidents / tickets are logged via site protocol and resolved within SLA.
* Fault handling and ownership of all AV related tickets through to resolution.
* Locate faults or problems and provide solutions on a first /second line basis.
* Ability to provide systems work around in the event of failures.
* Work with the company off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
* Manage equipment repairs and implement critical spares as required.
* Support / manage software / firmware updates once instructed via change control.
* Be fully competent in digital AV environments.
* IT literate, understand network architecture and structured cable infrastructures.
* Manage onsite support deliverables.
* Proactively train and support end users as required.
* Provide technical assistance and remain on standby for high profile events.
* Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
* Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
* Regular room / systems checks (daily / monthly).
* Assist with Ad Hoc moves and changes.
* Maintain accurate asset schedule for location.
* Maintain critical spares holding for location / UK.
* Attend weekly service / ticket review meetings as required.
* Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
* Attend monthly service review meetings as required and prepare reports / stats.
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