Job Description:
We are looking for a motivated and customer-focused Customer Service Representative to join our team in Crawley. As a key part of our customer support team, you will be responsible for providing excellent service over the phone, helping customers with their inquiries, resolving issues, and ensuring a positive experience with our company.
Key Responsibilities:
* Handle customer inquiries and resolve issues efficiently over the phone and online
* Provide product or service information, and guide customers through any challenges.
* Maintain high levels of professionalism and customer satisfaction.
* Keep accurate records of customer interactions and transactions.
* Work collaboratively with other departments to ensure customer needs are met.
Skills & Experience:
* Previous phone work experience, ideally in customer service or support.
* Excellent verbal communication skills and a clear telephone manner.
* Problem-solving skills with the ability to remain calm under pressure.
* Strong attention to detail and accuracy.
* Ability to work well within a team and independently.
Benefits:
* Competitive salary of £13.33 per hour.
* Opportunity for career progression.
* Friendly and supportive work environment.
* Full training provided.
Please apply