RESPONSIBLE TO: PRACTICE MANAGER MAIN PURPOSE OF JOB To act as first point of contact in the practice for patients and visitors. To deal with a wide range of reception and administration duties. Keeping reception area tidy, clear and stationery up dated and full. MAIN DUTIES Opening reception area ready for the practice opening. Dealing with patients and visitors presenting at reception. Making new and review appointments. Initiating hospital appointments referrals. Generating repeat prescriptions and actioning hospital letter to change patient medications with the approval of a clinician Dealing with all routine enquires and giving non-clinical advice. Advising patients on leaving medical/insurance forms including handling collection of fees. Efficient communication with GPs, practice manager, practice nurses, attached staff, hospitals and other outside agencies. Accurate completion of blood, urine and other test requests. To be responsible for own list of jobs. Filing of repeat prescriptions promptly in alphabetical order. To have knowledge of how each clinic is run. Keeping GPs rooms tidy and fully stocked with stationery at all times. EXTRA DUTIES MAY INCLUDE Chaperoning GPs if required Helping in the main office which may include: Taking and recording messages for all staff. Taking and recording requests for home visits. Ensuing premises are adequately secure with senior staff before leaving on an evening. Any other duties designated by practice manager.