Are you passionate about animal care and customer service? Vets for Pets is looking for a dedicated Veterinary Receptionist to join our dynamic team across three practices in Norwich.
This position is working one set 5.5 hour shift each week at our Hall Road Practice, with regular cover at our other two Norwich practices to cover holiday and sickness.
About the Role:
This role is Part time working one set 5.5 hour shift each week, including 1 in 4 weekends. Candidates must be available to cover holidays and sickness across all 3 Norwich practices up to 30 hours per week, especially during school holidays
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
The attributes required
1. You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
2. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
3. You are calm, attentive, and always focus on the clients’ needs.
4. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
5. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
6. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 40% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this position is £11.57 per hour.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.
Location: NR4 6DH
The closing date for applications is 7th of July.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!