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Job overview
We have an exciting opportunity for an experienced manager to join the quality and patient experience team as 8C Head of Quality. Working as part of the South West Collaborative Commissioning Hub (CCH), the team provides clinical quality advice and expertise relating to the commissioning of primary care pharmacy, optometry and dental services, public health, health and justice, and specialised services.
As Head of Quality, you will support staff and managers to deliver safe and robust commissioning and contractual management of designated services. This will include supporting the commissioning process for new and existing services and supporting contract managers to monitor commissioned services, through patient outcomes and experience information and identification of early warning indicators.
Main duties of the job
* Lead a team of staff and be responsible for the day-to-day range of staff management matters, which will include line management, appraisals, development of staff, recruitment, and where necessary processes such as grievance and disciplinary matters.
* Develop and implement plans and strategies to improve quality, safeguarding and safety in relation to commissioning responsibilities across the CCH and NHSE.
* Provide visible and effective professional and clinical leadership across the CCH.
* Support partners to achieve their legal duties in regard to safeguarding and mental capacity processes.
* Support ICBs in their work to improve access and outcomes for their populations.
* Create an inclusive working environment where diversity is valued, everyone can contribute and where everyday actions ensure we meet our duty to uphold and promote equality, in line with 13Q legal duties.
* Work in partnership with key stakeholders, developing and maintaining relationships to improve patient experience.
Person specification
Qualifications
* Current NMC or HCPC registration
* Educated to masters level or equivalent level of experience of working at a senior level in specialist area
Knowledge & Experience
* Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
* Experience of working in multi-agency forums
* Evidence of post qualifying and continuing professional development
* Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this in relation to the quality and patient safety agenda
* Experience of building effective cross functional working relationships to drive organisational agenda
* Experience of leading safeguarding or patient safety investigations
* Experience of budgetary responsibility, including budget setting with evidence of working knowledge of financial processes
Skills, Capabilities & Attributes
* Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects relevant to post portfolio
* Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences
* Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
* Ability to understand a broad range of complex information quickly and make decisions where opinions differ or there is no obvious solution
* Evidence of planning and delivering programmes and projects and services on time
* Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
* Ability to interpret national, regional and local policy for implementation
* Demonstrable experience developing, managing and motivating teams / individuals to ensure success
* Experience of delivering against competing priorities and deadlines while also directing the work of teams / individuals
Values & Behaviours
* Commitment to and focused on quality, promotes high standards in all they do
* Able to make a connection between their work and the benefit to patients and the public
* Ability to operate in a value-driven style consistent with the values of the NHS
* Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
* Values diversity and difference; operates with integrity and openness
* Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
* Consistently looks to improve what they do, using tried and tested ways of working, as well as seeking out innovation
* Actively develops themselves and supports others to do the same
* Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
* Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
* Embraces change, viewing it as an opportunity to learn and develop
* Demonstrates honesty and integrity and promotes organisational values
Other
* Able to travel across the South West region, with occasional travel out of region as required
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that.
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