Northumbria Healthcare NHS Foundation Trust
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at Wansbeck Hospital; however, they will be required to work on other sites within the Trust to ensure a high-quality service is provided at all times.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.
This is a demanding role, and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs, Main Outpatients, Wansbeck Clinic, Gynaecology, Antenatal, Morpeth View, and Main Reception areas.
Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
Main duties of the job
1. Customer-oriented service compliant with the Trust confidentiality policy in line with GDPR.
2. Receiving patients and visitors into the reception areas with accurate and efficient recording of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.
3. Work in partnership with colleagues in the Health Records Hubs, wards, and departments across the Trust to provide a high-quality service to enhance the patient experience.
4. To provide non-clinical advice to patients, relatives, the public, and internal and external agencies.
5. There is a physical element to the role involving moving and handling of flatbeds and trolleys, use of stepladders, and standing for long periods when working in reception areas.
About us
We manage four major locality hospitals at Cramlington, North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, some of the best schools, with a wealth of history available on your doorstep. Sound too good to be true? Well, it isn't; this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Job responsibilities
1. Good interpersonal skills for effective communication with patients and service users.
2. Good numeracy, literacy, and keyboard skills to enable accurate data capture.
3. Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.
4. Good knowledge of GDPR.
5. Ability to prioritise and organise workload with competing and changing priorities.
6. To provide non-clinical advice to patients, relatives, the public, and internal and external agencies.
7. Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.
8. Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.
9. Follow corporate and local policies in all areas of work.
Person Specification
Qualifications
* Educated to NVQ level 2 or equivalent.
* English and Mathematics or be able to demonstrate good numeracy or literacy skills.
* Qualification in Health Records or a related profession.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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