Northern Lincolnshire and Goole NHS Foundation Trust
An exciting opportunity has arisen to join our team as a Patient Services Administration Team Leader. This role provides senior support and expert knowledge to the team of Medical Secretaries and other administrative staff within the specialty administration team. The team leader will oversee all administrative and clerical processes to ensure a high quality, effective, and patient-focused service is delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Team Leader will be responsible for providing regular updates on performance and escalating issues which hinder the delivery of a smooth patient pathway to the Service Manager.
Main Duties of the Job
1. Provide support and assistance to the Service Manager, ensuring effective day-to-day management of the Medical Secretaries and other administrative staff within the team.
2. Ensure annual leave, flexitime, and sickness is managed and recorded accurately for staff directly managed by them and that adequate cross-cover arrangements are in place.
3. Implement Trust policies for managing individual performance and for resolving poor performance.
4. Be responsible for the continuing personal and professional development of staff and undertake yearly appraisals.
5. Assist in the recruitment of staff with the appropriate skills to support the needs of the specialty administration team.
6. Order stock and supplies as necessary and in line with Trust Scheme of Delegation.
7. Ensure training needs, including that of electronic systems, of current and new staff are met to provide a patient-focused service, as well as mandatory training.
About Us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community.
Job Responsibilities
For more detailed information, please read the job description linked below.
Person Specification
Education and Qualifications
* RSA III typing or equivalent administration experience
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
* GCSE or equivalent in English and Maths, grades A-C
* Educated to A-level
Occupational Experience
* Experience of using full range of IT/Patient data systems/Microsoft Office
* Supervisory experience of administrative staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Trustwide - Base can be either Grimsby or Scunthorpe
Salary
£26,530 to £29,114 a year pro rata
Contract
Permanent
Working Pattern
Full-time
Reference Number
208-912533-24-2
Job Locations
Trustwide - Base can be either Grimsby or Scunthorpe
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