Description
Job Description: Our british media and telecommunications companys a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Sky colleagues via the Service Desk, including support of systems, servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases.
- Log, record and prioritise all incidents received into the Service Desk
- Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines
- Ensure online incidents and requests are assigned and dealt with in line with SLAs
- Advise and assist team members with service provision
- Deal with queries in a calm, swift and customer-focussed manner
- Provide 1st & 2nd line support for all of Sky’s IT infrastructure
- Fulfil user administration requests and provision all IT Infrastructure Technologies
Skills
1. Service desk
2. german (must have)
3. 1st line
4. 2nd line
5. infrastructure
6. communications
7. time management
Job Title: Helpdesk Support (German Speaking)
Location: Scotland, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.