Box Leisure "The cutting edge of leisure careers
Title: Guest Experience
Manager Duration: Permanent
Hours: Full Time
Salary: £35k
Location: Yorkshire
Accommodation available
You will lead our activity & guest care teams to provide our customers a magical & memorable experience from the moment they arrive, through to waving them goodbye. This position is actively involved on site, ensuring a safe and secure environment for all guests, overseeing the activities, and ensuring the team is always providing an enjoyable and amazing experience.
You’ll be leading the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities.
What you’ll need
Excellent communication, organisational and leadership skills
Strong decision-making ability
Can confidently deal with Guest concerns and resolve problems
Proven experience leading large teams in a Customer Service environment
Experience in managing operations, performance, resources and cost control If you feel you fit this role please contact Gail at (url removed) or (phone number removed) for a confidential chat and more details