Are you an experienced Sales and Events professional looking for an exciting opportunity in the heart of Birmingham? Our prestigious 4-star hotel is seeking a motivated and dynamic Sales and Events Manager to drive our events and reservations ensuring seamless guest experiences and maximized revenue.
If you are an enthusiastic, driven, and results-oriented individual with a passion for hospitality, we would love to hear from you!
Who Youll Be working for!
The Crowne Plaza Birmingham City Centre Hotel, and IHG Hotels and Resorts franchise hotel managed by Centre Island Hotels Ltd. We pride ourselves on providing outstanding levels of comfort and service.
It is a recently refurbished contemporary, stylish and modern 312-bedroom hotel offering an onsite bar, the b1 restaurant, fully equipped gym, and conference and event facilities.
Our team are dedicated to delivering the highest standard of service, and we are always looking for new ways to exceed expectations.
Our Values!
At Centre Island Hotels we deliver the brand with our Centre Island Values. All our employees are engaged, enthusiastic individuals who are empowered thrive through them and make them come alive.
We believe our Values are an integral part of our business and our teams strive too always:
* Act with INTEGRITY and CARE
* ENGAGED with customers and colleagues alike
* Have PASSION and take OWNERSHIP in everything they do
* Strive to be CREATIVE to continuously improve
What we offer you!
Growth Opportunities:
* We offer professional development, mentoring and training to help you on your journey. We will invest in you with Accredited Learning Journeys no matter the role you have.
* Our Centre Island Hotels professional development program is Accredited by City & Guilds and the Institute of Leadership & Management (ILM), so you can gain a professional qualification whilst you are working. You will also enhance your learning alongside using our virtual learning platform.
* Apprenticeships want to learn while you earn! Then we are here to make that happen.
Health & Wellbeing:
We nurture an environment where we can all feel we belong, where we are free to be our true authentic selves:
* We have activities to support us all as individuals - Physical, mental, financial, and social through our Employee Assistance Programme and Wisdom APP
* We are a Menopause Friendly Employer
* Qualified Mental Health First Aiders
Reward & Recognition:
* Access to IHGs Worldwide Employee Rate and Friends & Family discount schemes, offering you generous hotel and food & beverage discounts at thousands of our global properties.What a way to travel!
* We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.
* Get recognised through living our values, with our Monthly Hero Awards and end of year CIH Annual Hero Awards and Awards Ceremony. And, through IHG Impact Awards program and external Awards opportunities.
* We also give bonuses for successful referrals, and we reward Long Service with annual leave increase and financial rewards.
* Full uniform provided
This is a high energy role that requires a proven hands-on performer, with experience managing a team, with a proactive approach and building relationships. The ideal candidate will thrive in a busy office where no two days are the same. The role includes the following responsibilities but is not limited to:
Key Responsibilities:
* Sales & Events Management: Develop and execute strategies to promote and sell the hotels meeting rooms, event spaces, and banquet facilities. Drive sales efforts to secure corporate, social, and leisure events, conferences and more
* Rooms Reservations: Take responsibility for the day-to-day running of the hotel's reservations, ensuring accurate booking processes and maintaining optimal occupancy and rates.
* Client Relationship Management: Build and nurture relationships with clients, suppliers, and event planners. Provide excellent service from enquiry to post-event follow-up, ensuring client satisfaction at all stages.
* Proposal & Contract Preparation: Create tailored proposals, event packages, and contracts in line with client needs, ensuring all details are clearly outlined and agreed upon.
* Collaboration with Teams: Work closely with the Front Desk, Housekeeping, Catering, and Operations teams to ensure smooth event execution and guest satisfaction.
* Revenue Management: Monitor sales trends and competitor activity, adjusting pricing and promotional strategies to maximize revenue and occupancy levels for both rooms and events.
* Reporting & Analysis: Maintain accurate records of bookings, revenue, and sales performance. Regularly report on event success and areas for improvement to senior management.
* Marketing & Promotion: Contribute to marketing efforts by creating promotional content and participating in campaigns to raise awareness of the hotels event offerings.
* Groups: Handling of groups from enquiry stage and the steps that include, contracts, rooming lists, client relationships operational agendas and billing.
* People Management: As a leader in our business, the development, motivation and success of your team reflects your success and of our values.
Key Requirements for the role:
* Proven experience in events, reservations and sales management within the hospitalityindustry, ideally in a large hotel setting, using Opera and Delphi/Sales and Catering preferably.
* Strong organizational and multitasking skills with the ability to handle multiple events and reservations simultaneously.
* Excellent communication and negotiation skills with a customer-focused approach.
* Knowledge of event planning, budgeting, and execution, along with a creative flair for designing successful events.
* Ability to work under pressure while maintaining high standards of service.
* Strong commercial acumen with the ability to drive revenue and achieve sales targets.
What we need from you!
* Excellentcommunicationandnegotiationskills,withtheabilitytobuildrapportwithclientsandstakeholders.
* Excellent Leadership & People Skills
* Strongorganizationalandtime-managementskills.
* Exceptionalsalesskillswitharesults-drivenapproach.
* Attention to detail
* Abletoworkwith the team as well as independently
* Strongnetworkwithinthehospitalityandeventsindustry,
* Passion for delivering excellent customer service
* Proactive, can do attitude
* Ability to prioritise and manage workload
* Computer literate
Apply now and join our team in one of Birminghams most iconic hotels.
To apply, please send your CV and cover letter to [contact email] or click the link below.
We look forward to welcoming you to our team!
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job role.
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