Job Title: Claims Handler
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between 9am and 8pm, 1 in 4 Saturdays required
Start Date: ASAP
Are you experienced in call handling, passionate about customer service, and interested in financial claims? We’re hiring Call Centre Advisors to join our growing team in a fast-paced legal firm at our Liverpool City Centre head office.
In this role, you’ll assist customers who want to make claims regarding undisclosed payments made by lenders to brokers or agents when arranging loans or finance agreements. You’ll take initial case details, conduct standard client checks, and provide clear, professional guidance throughout the process.
What You’ll Do:
Handle inbound calls from customers looking to make a claim
Gather key details and carry out verification checks
Provide clear information on claims eligibility and next steps
Review multiple financial documents, extract and record information
Carry out risk assessments based on criteria
Identify case types and determine the most beneficial one
Obtain missing information and liaise with clients for assessments
Instruct assessment reports (minimal involvement)
Review assessment reports against criteriaWhat We’re Looking For:
Previous experience in a call centre or customer service role
Strong communication skills with a professional, empathetic approach
Attention to detail when gathering and recording client information
Familiarity with financial services or claims handling (a plus)
Good attention to detail, especially with small print
Ability to confidently speak with clients and extract necessary information
Capability to handle multiple large documents
Quick learner with basic maths proficiency
Experience in financial claim onboarding (preferred but not essential)
Strong team player with initiativeWhy Join Us?
Christmas closure & birthdays off
Personal Time" for external appointments
Employee Assistance Programme
Staff Referral Bonus
Reduced parking feesThis is an exciting opportunity to join a new department within a thriving legal firm. If you're looking for a rewarding role where you can make a difference, apply now