Field Service Engineer
Our client is an engineering company specialising in water filtration systems for industrial water systems and associated management, and they are looking for a Field Service Engineer for their expanding list of work in the Hertfordshire area.
Are you an experienced Field Service Engineer looking for your next role? Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed. As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks.
Responsibilities include:
1. Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas).
2. Managing direct relationships with customers and plant operatives.
3. Analysing and resolving problems whilst both at site and by way of remote support.
4. Completing installation and commissioning of plant (subject to qualification and skill set).
5. Completing Service Reports and other associated documentation (using MS Word).
6. Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
7. Ensuring that a high level of customer care & service is maintained at all times.
8. Ensuring that all company policies inc. Health & Safety are observed and abided with at all times.
9. Enhancing your own skills and knowledge through proactive learning and self-development.
About You:
1. A multi-disciplined electro-mechanical engineer with relevant qualifications.
2. Experience with the water treatment industry would be an advantage.
3. Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage.
4. Passionate about providing a first-class service to our customers.
5. Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
6. A professional approach to your work and communication with colleagues and customers.
7. A good level of IT competency, specifically MS Office.
8. GCSE or equivalent - English and Maths.
9. A full UK driving license is required and a willingness to travel.
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