Overview: Working alongside our client, a market leading supplier of injection moulding machinery and automation equipment, we are looking for a Technical Customer Service Administrator to join their team. Benefits: Company profit related bonus scheme Private healthcare plan Holiday buy back scheme Flu vaccination Death in service benefit Remit: The successful candidate will work closely with the Sales Managers and Service team to support the lifecycle of the order from order processing, import installation, commissioning, servicing and repair of machinery This is a fantastic opportunity for a customer service focused administrator ideally with an engineering / manufacturing background This position will suit candidates with excellent organisational, time management and relationship building skills as strong attention to detail Role: As Technical Customer Service Administrator you will deal directly with customers to ensure that the company does as much as possible to satisfy customer needs In the role of Technical Customer Service Administrator you will cultivate relationships with customers from initial enquiry through to conclusion, ensuring that every customer receives the best possible experience Build a working knowledge of product details and company services offered. Conduct company checks and background searches. Process the purchase orders with the supplier ensuring accuracy and attention to detail of equipment required. Manage the relationship with our international and internal colleagues regarding customer orders and requirements. Arrange the import and transportation of product ensuring scheduled timelines are met. Ensure that customer requirements for engineering assistance are managed in a timely manner with appropriate support made available. Liaise with the engineering team to ensure appropriate management of their time, hotel booking and customer expectations in preparation for installation. Ensure the customer is kept informed of order progress and timelines. Liaise with sales team and engineering teams to ensure that internal messages are transmitted and implemented to and with customers. Assist the sales team and Directors with customer Quotation accuracy Resolve service desk problems quickly and professionally. Working towards improving current service desk methods to increase productivity and customer service experience. Keep accurate records of discussions and correspondence with customers Manage costings sheet and quotation functionality. Analysing statistics or other data for monthly meeting and reviews. Ensure compliance with H&S legislation. Experience Requirements: Excellent communication skills, written and verbal Strong organisational and time management skills with the ability to prioritise effectively Excellent attention to detail Proficiency with Word, Excel and Outlook Ability to build effective relationships Customer centric attitude Ability to work to tight deadlines and cope under pressure Disciplined, enthusiastic and self-motivated Previous customer service experience within a manufacturing background Knowledge of injection moulding an advantage Experience using SAGE an advantage EFACS Manufacturing Software an advantage Experience of working within import / export environment an advantage Key Words: “Customer Service Administrator”, “Technical Administrator, “Technical Customer Service Administrator”, “Injection Moulding”, “Plastics”, “Injection Moulding Machinery”, “Automation”, “Project Coordinator” FOOTER Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful. For all UK job positions work seekers must be eligible to work and live in the UK Sierra 57 Consult – Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering “Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”. Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers. If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us