Why Join Us? At Fidler & Pepper Lawyers, we’re more than just a law firm—we’re a community. With four offices across Mansfield, we blend a friendly, supportive office culture with hybrid and remote working opportunities. We believe that when employees thrive, clients receive the best service. That’s why we foster a workplace where people love what they do. We’re hardworking, yet we have fun. We support each other, invest in personal growth, and prioritise well-being. Join us and enjoy training, learning opportunities, wellbeing days and personal development workshops designed to help you grow professionally and personally. Your Role: New Client Assistant As a New Client Assistant, you will play a key part in ensuring that the journey for our new clients starts smoothly and efficiently. As the first point of contact, you will provide valuable support to our Conveyancing team, helping deliver a friendly and professional experience for our clients. Key Responsibilities: Working with the team to manage customer calls To provide conveyancing quotes to potential new clients Carrying out follow up sales calls with potential new clients Calling Estate Agents to obtain Memo of Sale Building up a rapport with work providers Providing administrative support to the team Opening of files on our case management system Producing the initial paperwork for all new clients Providing cover to other departments where required eg Post Completion, post duties What you Bring: A strong blend of organisational skills, initiative and a keen eye for detail, who thrives in a team environment but can also work independently when needed. Person Specification: Strong organisational and administrative skills Excellent time management abilities Clear and effective written and verbal communication skills Confident and professional telephone manner Meticulous attention to detail A natural team player with a willingness to learn Self-motivated and able to work on your initiative Whilst not intended to be exhaustive and other duties may reasonably be requested, this specification does provide detail of the key areas of the role. What We Offer You Flexibility & Work-Life Balance Hybrid working options after your settling-in period Work-from-home one day per week (pro-rata for part-time staff) Flexitime and the ability to take annual leave in as little as one-hour increments One-hour lunch break firm wide ½ day off to celebrate your birthday Competitive Salary & Benefits A salary structure that supports career progression Generous annual leave: 31 days (including bank holidays), increasing with service A full-time work week of just 35 hours—less than many employers Non-contractual bonus scheme, rewarding your efforts after the settling-in period Ready to Join Us? If you’re looking for a career where you feel valued, supported, and challenged, apply today But don’t wait—this vacancy may close earlier than the specified date once sufficient applications are received. E&D Statement At Fidler & Pepper, we are committed to actively promoting and fostering an inclusive working environment, where everyone feels valued and we build relationships based on mutual respect and trust. In our community, employees are encouraged to contribute their unique perspectives and we strive to create a workplace where diversity is celebrated, embraced and embedded within our company values. Discrimination of any kind, has no place within our company culture. We believe in creating a great place to work, as we know that a positive working environment helps us create a successful business. Happier staff give a better service, and a better service means happier clients. Fidler & Pepper supports every individual, providing the opportunity to develop in their career, thrive in their roles and reach their full potential within a supportive environment. Treating every employee as an individual is at the heart of Fidler & Pepper and we combine the business needs with the individual’s needs and ambitions. By doing this we create a working environment where everyone can apply the best version of themselves to their time at work. NO AGENCIES