Registration Assistant
Salary - £25,584 - £27,269 (Grade 4)
Hours - 37
Contract type - Full Time Permanent
The Registration Service is part of the City of Wolverhampton Council’s Customer Engagement and Registrar’s function. The job of a registration assistant can be very rewarding. It demands high standards of accuracy, an eye for detail, and the willingness to work within a legal framework, and above all the ability to be sensitive and flexible to the needs of the public.
We are looking for positive individuals who have experience of working in a front-facing customer-focused environment. You will be required to register births, deaths, and marriages at venues throughout the City and assist in all administrative functions within Registration Services.
You should be enthusiastic, professional, flexible, and committed to providing excellent customer service. You should also have a good standard of handwriting and experience of working with IT systems, particularly Microsoft packages.
The role is office-based, predominantly at the Civic Centre but with some working from the City Archives and at strengthening family hubs across the City.
If you require any further information please contact Melanie Holt (melanie.holt@wolverhampton.gov.uk) or Toby Dignum (Toby.dignum@wolverhampton.gov.uk).
Our working arrangements
All council roles are allocated to either a fixed, field, or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity while maintaining a healthy work-life balance. Roles with a fixed work style work in a fixed permanent council location. Roles with a field work style are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible work style have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the work style assigned to the role you are applying for.
Diversity
We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.
We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive, and be themselves.
Recruitment of Ex-Offenders
We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust.
Employment Information & Support
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process, and what it is like to work for the council, please click on this link to find out more.
Attached documents
Job Description and Person Specification
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