Technical Support: Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.
Field Service: Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment, and installation of upgrades, working alone or as part of a team.
Implementation/Training: Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity.
Minimum Requirements:
1. Minimum of 5 years experience in an industrial maintenance environment.
2. Apprentice trained in an engineering discipline.
3. Qualified in electrical engineering (preferably to HNC level).
4. Preferably experience working as a field service engineer.
5. Full UK Driving Licence.
Required Capabilities:
1. Electro/mechanical fault finding ability (electrical bias).
2. Fault-finding skills on hydraulic and pneumatic applications.
3. PLC fault-finding skills (interrogate PLC and make minor alterations).
4. Excellent communication skills & Decision Making.
5. Planning and Organising & Reporting & Administration IT Skills.
6. Be flexible to travel away from home (UK and International stay away).
Compensation and Benefits:
1. Good Basic Salary up to £50,000 with overtime OTE £80,000 pa.
2. Working Monday to Friday 8am to 4.30pm.
3. Daily/Weekly & Weekend Overtime payments.
4. Fully expensed Company Car, mobile phone, laptop.
5. Specialist tools.
6. Uniform, Buddy Up & Ongoing Training Where Required.
7. 25 days holidays plus 8 Bank Holidays.
8. Company Pension, Plus other Benefits.
9. Private Healthcare for you & Family members.
10. All UK & International travel is fully expensed.
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