No previous office experience necessary, just great customer service skills The Opportunity Are you passionate about customer service and eager to start a rewarding journey with a leading company? Safetykleen is your place We value our customers as the core of our business, and we are on the lookout for enthusiastic individuals who can bring energy, dedication, and outstanding service to our team. We are recruiting a Customer Service Advisor to join our team at our Dinnington office. This role is a brilliant start into a successful career within Safetykleen. Our customers are the heart and soul of the company, and this role is integral to ensuring they receive resolution and reassurance throughout their journey with us. If you love a fast-paced customer service role and enjoy working in a great team, then join us Benefits for Customer Service Advisor Salary £23,000 per annum. Monday to Friday with weekends and Bank Holidays off. 25 Days Holiday plus Bank Holidays. 5% Contributory Pension scheme. Family Life assurance of 3 times life cover salary. Private healthcare scheme from day 1. Enhanced maternity and paternity pay. Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership. Discount and cashback at many retailers. Cycle to work scheme. Employee Assistance Program with 24/7 confidential helpline support for employees Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment. Employee recognition program. Employee referral scheme. We provide support and access to a range of internal and external courses to help and progress your career with us. Job responsibilities for Customer Service Advisor To manage inbound customer contact via telephone and email providing excellent customer service. To manage outbound contact for our platinum customers 6 months prior to contract renewal. Ensuring all data is accurately entered and updated on to the system. Allocate, monitor, and escalate enquires or complaints internally to ensure customer receives resolution. Reporting and raising breakdowns or waste collection requests on our CRM. Competencies required for the Customer Service Advisor Customers are at the heart of our business and as such, we are looking for someone who can provide a great customer experience. A great communicator who values teamwork. To be methodical when performing daily tasks with a keen eye for detail. To be motivated, proactive and a natural problem solver. To be able to manage your time productively within a busy environment. We are Safetykleen Safetykleen is the UK's leading provider of Parts Washing, Waste Collection, and Environmental Advisory services, with operations spanning 12 European countries, as well as Brazil and Turkey. With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener. Our success is built on a robust business model, a culture of winning, and a dedication to prioritising customer satisfaction. We recognise the power of diversity amongst our workforce to deliver the exceptional service our customers expect and rely upon. We're on the lookout for passionate and dedicated individuals from diverse backgrounds to champion our mission to make the planet Safer and Kleener. When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance. INDAJ