Position: Service Manager (Contract)
Location: Watford
Work Pattern: 2-3 days on site
Duration: 6 months
Rate: £450-500 Per Day Inside IR35
About the Role
Our client is seeking an experienced Service Manager to join their dynamic team and support the Head of Service Design & Transition. In this role, you will play a crucial part in the successful transition of several key programs into operational support, along with overseeing smaller service management activities.
Key Responsibilities
1. Service Management Focus: Act as the primary point of contact for Service Management in key programs.
2. End-to-End Support: Define and implement comprehensive support models and operational acceptance criteria.
3. Process Definition: Help establish key processes including Service Design & Transition, Change & Release, and Supplier Management.
4. Collaboration: Work with strategic partners to ensure their readiness for operational ownership.
5. Risk Management: Identify, log, and manage risks and issues within the program.
6. Continuous Improvement: Champion a culture of continual service improvement.
7. Stakeholder Communication: Drive meetings towards outcomes and communicate updates effectively to leadership.
Requirements
8. Qualifications: ITIL (v3 or v4) certification.
9. Experience: Proven experience in IT Service Design & Transition, with a preference for those with a background in retail IT or similar fast-paced environments.
Skills:
10. Expertise in IT Service Management, Service Design, and Transition.
11. Strong problem-solving skills and a logical, efficient approach.
12. Excellent communication, presentation, and influencing skills.
13. Proficient in supplier management and stakeholder management.
14. Commercial and financial management acumen.
15. Tools: Experience with Jira, Confluence, and ServiceNow is preferred but not essential.
If you’re interested in this role, please apply below