Company Description
UK Linguistic Services Pvt Ltd is dedicated to fulfilling the language needs of small and large companies as well as individuals by providing top-notch translation, interpretation, localization, and training services. The company prides itself on offering personalized and detail-oriented language services, with a focus on saving customers money by offering competitive rates and connecting them with local interpreters. Their team of experienced interpreters specializes in uncommonly heard and spoken languages, making them the go-to choice for high-quality language services both in the UK and internationally.
Role Description
This is a full-time/part-time hybrid role for a Customer Service Representative at UK Linguistic Services Pvt Ltd located in Warrington. The role involves providing customer support, ensuring customer satisfaction, managing customer service, and enhancing overall customer experience. Some work from home is acceptable to accommodate the hybrid nature of the role.
About the Role
As a Customer Service Coordinator, you will:
* Support Client Needs: Match clients with the most suitable linguists to meet their specific requirements.
* Manage Bookings: Handle inquiries and bookings, ensuring timely and effective resolutions.
* Provide Exceptional Service: Offer real-time, empathetic support to both clients and linguists, building strong, positive relationships.
* Problem-Solve with Autonomy: Work independently or as part of a team, resolving issues efficiently and escalating serious concerns when necessary.
* Utilize Technology: Use industry tools and applications to manage client interactions and bookings effectively.
What We’re Looking For
We’re seeking someone who:
* Has previous relevant experience in customer service or the language services industry.
* Thrives both working independently and collaborating as part of a team.
* Is a confident communicator and an attentive listener with excellent interpersonal skills.
* Possesses strong decision-making abilities, initiative, and a commitment to doing the right thing.
* Is proactive, adaptable, and driven to meet and exceed targets.
Why Join UK Linguistic Services?
* Be part of a supportive, collaborative team that values your input.
* Enjoy opportunities to grow and make a meaningful impact in an exciting, fast-paced industry.
* Work in a professional yet friendly environment where your efforts directly contribute to breaking down language barriers.
How to Apply
Ready to take the next step in your career? Submit your resume today to hr@uklinguisticservices.co.uk.
Successful applicants will undergo a basic criminal background check. We look forward to welcoming you to the UK Linguistic Services family!
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