About the Role
Location: Chatham, Kent UK
The Customer Service department is responsible for working with customers who have queries about their loan/card/Motor from the application stage and supports the end-to-end journey. Our primary role is to be the first point of contact for customers, resolving queries at the first point of contact and ensuring customers' needs are met.
Reporting to the Team Lead, you will undertake customer queries via telephony, email, and live chat. We're looking for a superstar who can utilise their skills and capability levels in the performance of their roles so that they can consistently achieve overall quality standards, and embed processes and procedures to deliver good customer outcomes.
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