Job Function: R esponsible for ensuring all administrative workshop tasks are completed to a high standard while s upport ing the Service T eam and providing customers with the best possible experience ; resulting in an efficient workshop. This is a full time role and in addition is part of the On Call rota Essential Duties: P oint of contact for the Service Department for customers, technicians and administration. Scheduling jobs for technicians and apprentices, c arry ing out pre and follow - up calls and m aking proactive calls to upsell repairs a nd update customers where. Chase up q uotes and estim a tes, checking t hey’re generated and sent to the customer for prior approval. Finalising/processing invoices on competition of work and dealing with queries. Assisting the Service Manager with invoicing and ensuring all possible WIP is under 30 days. Ensur ing all service processes, policies and warranty guidelines are followed. Collat ing and input ting technician and apprentice hours daily. Manag ing C ustomer Service A greements. Review ing workshop performances and workflow with the Service Manager Ensuring techn i cian job stories are accurate and reflect the correct hours and parts Monitoring the Expert Alerts Dashboard and actioning in a timely manner. To support technicians with IT, Expenses, Job Stories and booking van MOTs and services. To a ssist the Rayleigh depot with s ervice administration As part of a team providing out of hours telephone support on a rota basis as part of the On Call Rota. To help with the general running of the Dunmow depot On Call Arrangements: Summer rota - e.g. 1 in 3 weeks on call out of hours from Monday – Sunday on the phone including answering calls from customers and liaising with technicians regarding call outs. W inter rota - e.g. 1 in 8 weeks on call out of hours from Monday – Sunday on the phone including answering calls from customers and liaising with tech nician s regarding call outs. Skills & Qualifications: Able to communicate effectively with customers both verbally and in writing. Able to communicate and work with a remote team as well as those in the depot Well organised, methodical, and able to remain calm under pressure. Strong administration skills Previous experience of working in/ running a worksho p or some technical knowledge would be an advantage but is not essential as training will be given. Previous scheduling skills would also be an advantage but not essential as training will be given. Good time management and attention to detail. A passion for driving efficiency A good level of IT literacy and a competent user of Microsoft based applications (Excel, Word) and a willingness to learn in-house systems including Gold, Scheduler and CRM (training will be given ) .