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Join Our Team as a Retail Advisor at O2
Our success relies on our Retail Advisors. Join one of our O2 stores and become part of a team dedicated to creating a great store environment, delivering exceptional customer experiences, and supporting each other's growth and skill development.
This role is suitable whether you're starting your retail career or looking to advance. If you're self-motivated, engaged, and passionate about authentic customer service, we want to hear from you.
You will work 16 hours per week with full flexibility on shift patterns to ensure our customers receive the support they need.
Begin your journey with us by attending our comprehensive induction programme, where we'll introduce you to our LEAP framework—training designed to make our customers eager to share their positive in-store experiences.
Who We Are
Virgin Media O2 is the UK's fastest broadband network, the nation's favourite mobile brand, and one of the country's largest companies. We pride ourselves on diverse, high-performing teams packed with talent. Together, we provide the UK with more choices and better value through our customer-centric values and ambitions. We are Virgin Media O2, and we look forward to seeing what you can achieve.
Our Commitment to Equality
Virgin Media O2 is an equal opportunities employer. We work to eliminate bias and barriers, embedding equity and inclusion into all aspects of our policies and relationships. We encourage you to be your authentic self throughout your application process.
Must Haves
* Ability to remember customers' names by building strong relationships
* Friendly, approachable demeanor with excellent communication and listening skills
* Team player committed to achieving targets and maintaining a tidy store
Preferred Experience
* Experience in retail or customer service
* Understanding of VMO2’s products and services
* Willingness to work additional hours
* Adaptability to changing business needs
Benefits and Perks
* £11.81 per hour
* Opportunity to earn over twelve pounds per hour through our accreditation programme
* 23 days holiday plus an additional day for your birthday
* Comprehensive induction programme
* Learning and development support
* Flexible benefits tailored to you
* O2 Refresh Staff Deals for mobile, tablet, and smart watch
* Discounted Virgin Media bundles
* Friends & Family discounts across O2 and Virgin Media
* Option to buy or sell up to 5 days holiday
* Exclusive discounts via My Extras, including fashion, gym memberships, travel, and more
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