Job Overview
We are seeking a dedicated and proactive Shop Manager to oversee daily operations in our retail environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires effective communication, time management, and the ability to manage a team while driving sales performance. A security background is advantageous but not essential (as training will be given). Selling, supplying and troubleshooting retail security systems on a daily basis (training will be given). Also a keen ability to learn and service mechanical locks will be an advantage, but training will be given.
Responsibilities
Manage day-to-day shop operations, ensuring a smooth workflow and high standards of service.
Working both autonomously and as part of a team.
Answering phone calls, walk-in customers and emails.
Organising the online work diary.
Locksmithing (training given).
Entering details into the back-office system.
Lead and motivate the team to achieve sales targets and maintain excellent customer satisfaction.
Oversee inventory management, including stock control and ordering supplies as needed.
Implement effective sales strategies to maximise revenue and promote products.
Communicate effectively with customers, addressing inquiries and resolving issues promptly.
Maintain an organised administrative system for records, reports, and schedules.
Foster a positive working environment that encourages teamwork and professional development.
Ensure compliance with health and safety regulations within the shop.
Qualifications
Proven experience in a managerial role within a retail or similar environment.
Strong leadership skills with the ability to inspire and manage a diverse team.
Excellent phone etiquette and communication skills, both verbal and written.
Effective time management skills to prioritise tasks efficiently.
Administrative proficiency with experience in managing records and reports.
Multilingual abilities are highly desirable to cater to a diverse customer base.
Background in sales management is preferred, with a track record of achieving targets.
A proactive approach to problem-solving with strong organisational skills.
If you are an enthusiastic individual who thrives in a dynamic environment and possesses the necessary qualifications, we encourage you to apply for this exciting opportunity as our Shop Manager. No two days are ever the same. The right candidate will be answering directly to the Managing Director. This is a fantastic opportunity to also learn new skills that will help you both at home and further you in your professional career.