Job Description No plan survives first contact with the enemy. Often this can be even worse in an ISP. Are you tired of everyone at work running around like headless chickens? How does it sound to be the master of your own destiny? You'll be joining a business 8 months into a bespoke UC product rollout. You'll be looking after a mix of project work, escalated UC as well as responsible for providing input into how the product is developed. You'll also: Help shape process and contribute to documentation. Mentor junior members of the team. Be the go to person for everything Telecoms. I'd be lying if I said this wasn't going to be a big job - but, for the right person this leads quickly into taking a larger role within the business. Location: Gateshead (Hybrid 3 days on site preferred)