Administrative Assistant – Volunteering (12-month FTC)
Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Salary: £26,000
Department: Volunteering
Job Type: Full time
Contract Type: Fixed Term Contract
RABI is the farmers charity. At the core of RABI’s mission is the commitment to address the individual needs of farming people across England, Wales and Northern Ireland through practical, financial and emotional support.
The charity’s expert mental health support builds emotional resilience to help farming people feel better equipped to tackle the many uncertainties and challenges they face today, whilst its grants empower farming people to become financially resilient.
RABI’s financial support includes targeted, emergency cost-of-living grant campaigns including its Return to School and Winter Fuel campaigns. The charity has provided around £1/4 billion of direct financial support to the farming community over the past 25 years.
KEY RESPONSIBILITIES:
Microsoft Dynamics CRM
• Support the Volunteer Development Manager in co-ordination of new processes and their delivery to the team.
• Take notes at CRM development meetings and put agreed processes or ways of working into “How to” crib sheets.
• Deliver training demonstrations of new agreed processes that relate to the crib sheets to support the wider volunteering team.
Volunteer Journey and Recruitment Support
• Support the Volunteering Development Manager and RABI communications team with Volunteer Recruitment campaigns with coordination to raise the profile of RABI volunteering and attract new interest.
• Co-ordinate RABI approach to national initiatives such as Volunteers Week and the Big Help Out.
• Support and co-ordinate the development of opportunities to involve new volunteers – including events volunteers, volunteer ambassadors, ‘micro’ volunteering opportunities etc.
• Work closely with the wider team to support existing committees to attract new volunteers and evolve their approach to involve more people.
• Support the development of planning and delivery of events / meetings to bring the volunteer community together – to recognise achievements and collaborate.
• Work with the support of the Volunteering Development Manager to ensure that RABI volunteering is accessible, inclusive, safe and enjoyable.
• Support the introduction and ongoing management of systems to support volunteering and volunteer management.
• Develop and lead the centralised onboarding of volunteers, including references and (where applicable) DBS and other checks to ensure appropriate compliance.
• Support the development of volunteer induction and training across the volunteer network.
Administration
• Support the team with questions or clarification they may need on development updates or new processes.
• Accurately support the development of process documents and implementation of volunteering documents such but exclusive to staff templates, surveys, charts, processes documents, guidance sheets, wright content for newsletters, and update report edits.
• Contribute to future plans for the development of the volunteering strategy.
• Produce reports and evaluation on key metrics to support volunteering development and to ensure RABI volunteering complies with all regulatory and legal requirements.
General
• Maintain good working relationships with the volunteering team and wider teams, working cross-functionally to ensure collaboration across directorates.
• Work with the wider Volunteering team and other departments, to support and embed the volunteer journey and good practice in volunteer management.
• Work closely with the Operations / Support team to support local committees with questions and guidance linked to volunteering.
• Comply with RABI’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
• Take responsibility for professional development, working with your line manager to identify training that will support growth in the role.
• Promote the Charity’s work. Attending external meetings and events in agreement with your manager.
• Perform any other reasonable task as required by your manager.
PERSON SPECIFICATION:
Essential
• Good attention to detail.
• Experience of working with CRM systems and data input.
• Ability to work to agreed deadlines.
• Excellent communicator, including face-to-face, in writing and via remote communications.
• A positive and creative approach to work.
• Ability to record, analyse and evaluate large amounts of data.
• Self-motivated and confident in working both independently and in a team environment.
• Good written and numeracy skills.
• Ability to manage time effectively, prioritise workload and plan ahead.
• Working in a sometimes-pressurised environment, responding rapidly to changing needs.
• Good IT skills, digital tools, marketing and social media platforms.
Desirable
• Experience working within a charity.
• Experience of supporting the implementation of change including new systems to support staff.
• Able to challenge and accept constructive feedback through reflective practice.
• Be resilient and open to change in a developing department, and able to adapt to those changes.
• Understanding of Data Protection and volunteer management compliance and best practice.
• Experience of working Microsoft Dynamics CRM.
BENEFITS:
• Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
REF-219759