Service Advisor, Rainworth ŠKODA, Mansfield
We have a fantastic opportunity for the right individual to develop a career with our award winning ŠKODA Dealership in Mansfield where our foremost objective is to deliver excellent customer satisfaction. Can you bring that passion for customer service as a Service Advisor at Rainworth ŠKODA?
We are dedicated to providing an excellent experience for our customers and are looking for someone to ensure every customer visit is positive.
What does the role of Service Advisor involve?
1. Ensure that you always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
2. Talk and listen to customers to build rapport and understand their service/repair requirements and then use this understanding to guide them towards the product/service that will best meet their needs.
3. Provide accurate estimates for work, and book in service and repair work for our customers’ vehicles ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
4. Accurately invoice for any work carried out.
5. Keep our customers fully informed of all available extras and value products, whilst maximizing the opportunity to up sell.
What qualities do I need to succeed in the Service Advisor role?
1. Background in customer service, preferably in the automotive industry, whether above or below the bonnet.
2. Excellent organization skills, and confidence with using computer systems.
3. Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment.
4. Dedication to providing incredible service, with a passion for making our customers happy!
5. A team player who offers help and support to others.
6. Willingness to learn and keep up to date with product and technical information.
7. Able to take initiative and ownership of issues with a proactive can-do attitude.
In return we’ll empower you with the opportunities to bring out the best in yourself through coaching and manufacturer training and in return you’ll support and bring out the best in others. Here at Rainworth Skoda Group our staff are at the core of our business and we thrive in a fast-paced environment. If this sounds like a perfect fit for you then we’d love to hear from you. Apply today by sending us your full CV and covering letter.
Please note that we do not accept applications from recruitment agencies.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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