Job Description
To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services, in a professional and courteous manner.
Requirements
* Deliver an excellent Customer experience
* Process customer and service information
* Support service development
The Individual
* Experience of working in a busy Customer Service environment
* Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
* Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
* Experience of working as part of a team
* Ability to support existing and new team members with procedures and techniques that help to assist in handling enquiries from customers as well as when using computer systems
* Ability to record high volumes of information securely and accurately
* Ability to use own initiative when required to meet varying customer requirements
* A flexible and adaptable approach to changing service requirements
* Proven telephone Customer Service skills practised in a multi-disciplined environment
* Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately
* Strong communication skills, both written and verbal
* Willingness to accept direction/delegation
* Ability to deal with people in an understanding and professional manner
* Ability to remain calm when dealing with emotional, difficult or stressed people
* Ability to maintain high standards of customer service in a time-pressurised environment
* Appreciation and acceptance of and commitment to the importance of confidentiality.
* Closing Date: 01 November 2024
* Starting Salary: £24,995.10
* £13.26 per hour
* 36.25 hrs per week
* 1 x full time post available
* Interview date 20 November 2024
* For further information contact Customer Services on (01343) 563076
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .