About Us
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
We help clients with total transformation, inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. We deliver solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Your Role
You will continuously improve our IT systems and services, support the business, and strive to create and innovate with technology.
You play an important part of our IT operations team, prioritizing and assisting in our day-to-day IT requests and issues, managing our IT assets, and supporting the implementation of projects with the team.
You report directly to the Local IT Manager and perform successfully in a fast-paced, high-performing, service-oriented environment.
You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.
* Key Responsibilities:
* Provide on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.).
* Utilize your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users.
* Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now.
* Assist with the documentation of critical and routine technical procedures as well as end-user literature.
* Troubleshoot video conference and telecommunications systems and support key users if required.
* Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration.
* Assist with hardware asset tracking and inventory management.
* Assist on projects in an operational capacity for both global and local initiatives.
You're Good At
* Focusing on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management, and collaboration skills.
* Having a self-starting attitude and resourcefulness to identify, analyze, and solve problems that may arise.
* Exhibiting professionalism to respect all BCG information as personal and confidential.
* Able to work independently as well as in a team environment displaying consideration and respect for others.
* Exercising sound judgment and initiative while demonstrating competence and character that inspires trust.
* Having an appetite for continuous learning to further IT knowledge and career development.
* Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations.
* Able to follow established procedures/standards.
* Having a clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English.
What You'll Bring
* Ability to effectively communicate and present technical concepts to management, peer group, and staff.
* Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area.
* Windows 10, Windows server, Mac OS, Microsoft Office, and Cloud file share support experience.
* Teams/Zoom meeting setup and basic troubleshooting experience.
* Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.
* SCCM or imaging software experience.
* Exposure to cloud technology.
* VoIP experience.
Who You'll Work With
BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.
We seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Working Environment
* Shared office space.
* Some lifting/moving equipment is required.
* Operating within shift pattern covering from at least 8 – 6:30.
* Occasional weekend work or out-of-hours work.