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Assistant Director – Data, Digital and Customer Services, London Borough of Hackney
Client:
Colbern Limited
Location:
London Borough of Hackney, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d55bd6c3af7d
Job Views:
2
Posted:
22.03.2025
Expiry Date:
06.05.2025
Job Description:
Our client is looking for an experienced Assistant Director – Data, Digital and Customer Services.
The division is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across all areas of the organisation.
The Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. These range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship.
As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys.
The integration of our customer services, digital and data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with sector leading data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
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