Customer Service Agent - Service Division Permanent - full time - Office based Richmond - Free parking Up to £28,000 plus company bonus As an established, growing company the role of Customer Service Agent is an integral role for the business and its ongoing success. This award winning company was established over 10 years ago, is fast expanding and has a passion for driving growth. They are enviably in the top 20 listing of 'The Top 100 UK SMEBusinesses' You will be part of a highly successful, friendly, forward thinking team of 12. As Customer Service Agent you will be responsible for: Maximising the conversion of the service division opportunities There will be lots of customer liaison - you will be making outbound calls to convert quotations, re-engage existing customers for repeat business/services and to up sell brand new service plans Managing all of the opportunities on the company system by way of updating, converting, archiving, as well as explaining the benefits and advantages of the service team Scheduling engineers time plus rescheduling, where necessary Ad-hoc admin tasks The successful candidate for the role of Customer Service Agent - Service Division will: Have previous experience within a role that included outbound calls/customer liaison Have a high level of IT proficiency in MS Office In return the Customer Service Agent will receive a basic salary up to £28,000 plus bonus, incentive plan, Pension, Career progression. To apply for the job click apply and send us your CV.