Accounts Assistant/ Accounts Receivable About Us: We are working with a leading supplier of vehicle parts, who are committed to providing exceptional service to their large and diverse customer base. Their business operates in a fast-paced environment with high transaction volumes, they are seeking a proactive and customer-focused Accounts Assistant / Accounts Receivable Clerk. The ideal candidate will play a key role in managing the accounts receivable, ensuring timely payments, and building strong customer relationships. Job Overview: The Accounts Assistant / Accounts Receivable will be responsible for managing the credit control process. This involves a customer service-based approach to monitoring and chasing overdue invoices, ensuring payment terms are adhered to, and working closely with customers to resolve any billing or payment issues. The role requires a customer service-oriented individual who can build and maintain positive relationships while ensuring the business's financial health is upheld. Key Responsibilities: Credit Control Management: Oversee the full credit control process, including maintaining accurate records of customer accounts, chasing overdue payments, and following up on outstanding invoices. Customer Communication: Build strong, proactive relationships with customers, acting as the first point of contact for all credit-related queries and ensuring a positive customer experience. Collection & Payment Monitoring: Proactively chase payments, negotiate repayment plans when necessary, and manage accounts to minimise overdue balances. Account Reconciliation: Reconcile customer accounts regularly, ensuring discrepancies are identified and resolved promptly, and update the ledger system accordingly. Dispute Resolution: Work closely with customers and the sales team to resolve any billing or payment disputes, ensuring timely resolution and customer satisfaction. Reporting: Prepare regular reports on outstanding debt, aged receivables, and other key performance indicators related to credit control for management review. Cash Flow Improvement: Monitor the business’s cash flow by ensuring timely collections, highlighting any risks, and offering solutions for managing late payments or credit limits. Process Improvement: Suggest improvements to the credit control process, helping to streamline and enhance efficiency while maintaining a customer-focused approach. Key Skills and Qualifications: Previous experience in a credit control or accounts receivable role, preferably within a high-volume, customer-focused environment. Strong customer service skills, with the ability to manage relationships and communicate effectively at all levels. Excellent organisational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment. Strong negotiation and problem-solving skills, with a proactive approach to managing overdue accounts. Good understanding of credit management processes and principles. Experience with accounting software and Microsoft Office Ability to work independently and as part of a team. A professional and courteous attitude. Knowledge of the truck parts or automotive industry is a plus but not essential. Personal Attributes: Proactive and self-motivated Ability to work under pressure Strong communicator High level of integrity and professionalism What We Offer: Salary of £24,000 to £26,000 based on experience 25 days annual leave plus 8 statutory days Company pension scheme On-site parking Opportunities for professional development