This role has a starting salary of £26,777 per annum based on a 36 hour working week. Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50-17:00 to ensure full cover is provided to operational teams and front-line call lines. If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role. We are excited to be hiring two full-time Administrators on a 12-month fixed term / secondment basis to join our expanding team within the Children, Families and Lifelong Learning Business Support Team, located at our Woodhatch Place office in Reigate, providing support to front line Social Workers based in the South East of Surrey. Rewards and benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 5 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources A workplace designed with wellbeing in mind with agile spaces and expansive grounds About the Role Children, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks and the Social Care teams working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups. As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency; being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually. As a motivated, enthusiastic and ambitious individual, with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development. Key tasks that you will complete within this role will include: Arranging, attending and minuting multi-agency meetings with professionals and families Producing high quality minutes delivered to statutory deadlines Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams Accurately recording and uploading information received onto a central database Updating and maintaining databases and spreadsheets with performance and task data Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines Managing email duty boxes, prioritising urgent alerts and requests Shortlisting Criteria To be considered for shortlisting your CV and answers to the questions below will clearly evidence: Comprehensive minute taking with laptop experience, including ability to note take extensive multi-agency meetings Exceptional organisation and prioritisation skills Outstanding customer service and communication skills, both verbal and written Proactiveness, flexibility and adaptability Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint As part of your application you will be asked to submit a CV and answer the following questions: Please list the specific skills and qualifications you have that are relevant to this job Please outline your previous administration experience Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop note taking experience (ideally within meeting settings) Please describe, and give examples, of how you deliver excellent customer service If you have a passion for delivering excellent customer service, are actively seeking to support change and thrive working in a fast paced environment - we want to hear from you The job advert closes at 23:59 on 11/02/2024 with interviews to follow. A basic DBS 'Disclosure and Barring Service' check (formerly known as CRB) will be required for this role. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.