Job Onboarding Technical Specialist Description Description As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Full-Time, Fixed-Term Contract (9 months) Location: London (hybrid) Position Overview The Technical Onboarding team within the Localisation & Fulfillment organisation in EMEA will be primarily responsible for creating, maintaining and migrating technical profiles to support Deluxe Customers and working closely with technology, development and platforms teams across the business. The position will analyze customer content fulfillment requirements and translate them into system orchestrated automated workflows. The Onboarding Engineer will leverage their experience of media and technology in video, audio, subtitles and delivery as a key member of the team. Role and Responsibilities Understanding of media workflow automation and file transfer technologies Establish and maintain an effective relationship with the key production and transmission technology support teams Support project work where platforms are being migrated/decommissioned to proprietary platforms Provide timely, accurate, professional, and responsive support, verbally and via email, to internal and external Customers/Clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring Support Customer initiatives for additional workflows including, but not limited to, title and asset ingest, profile configuration, & order/avail management Become knowledgeable on all Deluxe Platforms Interface with end users from various internal and external groups to ensure on-boarding of fulfillment workflows to the Deluxe platforms Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements, this involves problem solving through precise documentation and effective follow up Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize quickly to prevent missed deadlines Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements Key Requirements The ideal candidate will have thorough technical understanding of video, audio, subtitle, metadata and delivery specifications, as well as: Media industry experience, post-production and/or digital workflows required. Good understanding of content fulfilment, digital workflows, asset and data management systems/platforms. Excellent attention to detail with strong organizational skills and ability to multitask. Excellent teamwork, written and verbal communication skills. Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player. Diversity Statement Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.