Account Manager, Global Selling, SAS Pro
Job ID: 2722629 | Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch]
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces.
In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will work closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Deliver first-class service for Seller satisfaction and understand Seller selling experience in Amazon to generate Seller insights. Work backwards with Amazon product team to improve Amazon features, services, and policies.
Key job responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root causes, providing actionable plans (a. operational improvements, b. product development, c. process improvement).
2. Generate Seller learning including but not limited to Seller experience of Amazon features, services, policies, and channel strategy.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Enroll new Sellers into SAS Pro service from multiple channels including offline events and co-pitching with BD and Seller community.
6. Build and maintain strong relationships with in-service Sellers through proactive engagement activities.
About the team
The Account Manager (AM) provides value-added services with holistic account management support, including monitoring and maintaining performance, proactively addressing issues impacting revenue generation, managing relationships with key accounts, and working across relevant cross-functional areas to guarantee effective communication and execution of objectives. L4 AM will manage less complicated accounts (e.g., TTM GMS< $10 MM, manage 1-2 categories, across multiple Arc, etc.) with guidance from AM leaders.
BASIC QUALIFICATIONS
* 3+ years of sales or account management experience
* Experience with Excel
* Experience analyzing data and best practices to assess performance drivers
* Exceptional interpersonal and communication skills
* Proven track record of taking ownership and driving results
* Proficiency in oral and written English
* Bachelor's/Master degree required
PREFERRED QUALIFICATIONS
* Experience analyzing key open issues and resolution metrics for each of the managed accounts
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