Meter Operations Assistant Full Time Hybrid firmus energy (supply) is Northern Irelands leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation. Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Irelands energy sector. About the Role Reporting to the Senior Billing Lead/Billing Lead, the Meter Operations Assistant will proactively support the Billing Department, particularly within the Meter Reading Team. This role ensures timely and accurate meter readings and data processing. The Meter Operations Assistant will play a crucial role in maintaining industry-leading customer service standards. Key Responsibilities Deliver Exceptional Customer Service:Uphold company brand values by answering customer queries and resolving complaints with first-class service. Manage Internal Warrant Process:Collaborate with external meter reading contractors and customers to resolve access issues efficiently. Coordinate Meter Reading Schedules:Prepare and manage schedules in line with established processes to ensure timely meter readings. Liaise with Contractors:Work closely with external Meter Reading Contractors to ensure timely and accurate customer reads. Accurate Data Processing:Process meter readings on the billing system with precision, meeting all KPI requirements. Investigate Read Anomalies:Contact customers to investigate and resolve any discrepancies in meter readings. Book Meter Inspections:Schedule and confirm meter inspection appointments with customers. Update Meter Access Information:Collect and maintain accurate meter access data. Conduct Meter Reads and Analysis:Perform annual and monthly meter reads and usage analysis to support Network Operator processes. Support Customer Service Team:Collaborate with the Customer Service Team on switching reads and provide technical support for meter reading queries. Assist with Customer Support Projects:Participate in various customer support projects, including typing, mail shots, and copying. Handle Customer Calls:Assist with customer phone calls during busy periods to meet business needs. Additional Duties:Undertake any additional tasks as directed by the Billing Manager. Package on offer: Competitive Salary + Bonus & Benefits Hybrid working 25 days annual leave, plus bank holidays and 2.5 company days Early Finish Friday Annual bonus scheme Dedicated development opportunities Training and upskilling support And More (See full list of benefits below) Required Skills & Experience Essential: Educational Background:Minimum of 5 GCSE passes at Grade C or above (or equivalent), including English and Math. Customer Service Experience:Proven experience in a customer-facing role, showcasing your ability to interact effectively with clients. IT Proficiency:Excellent IT skills, particularly in manipulating data using Excel. Communication Skills:Strong written communication and interpersonal skills, with a track record of building relationships across various departments. Positive Attitude:Highly motivated with a positive outlook, ready to tackle challenges head-on. Self-Starter:Ability to work independently, prioritise workload, and manage time efficiently. Desirable: Industry Knowledge:Familiarity with customer account and meter reading processes. Utility Experience:Previous experience working in the utility industry, bringing valuable insights and expertise. Career Incentives & Benefits Health & Wellbeing Hybrid working options Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program On-Site Facilities Free on-site parking Electric car charging points Secure office space Coffee station Financial Security Annual bonus scheme Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Career Progression Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards firmus energy Supply is an Equal Opportunities Employer. Skills: Previous Experience in Customer Facing Role Highly motivated with a positive attitude Strong IT Skills