Job summary The post holder will be responsible for booking off Audiology outpatient waiting lists, Partial booking systems, Referral To Treatment (RTT) targets and Pathway management. An up-to-date knowledge of Audiology clinics will be required to enable the post holder to make, amend and cancel appointments both new and follow-up to allow optimum clinic utilisation. The post holder will work closely with the receptionist and cross cover as and when required. The post holder will work closely with the Head of Audiology and Audiology Clinicians. Organise own day to day work tasks and activity without direct supervision, prioritising workload according to predefined timescales and targets. Main duties of the job Key Responsibilities Ensure RTT targets are achieved Ensure patients are prevented from breaching targets Ensure clinic capacity is utilised and cancellations are kept to a minimum Ensure Audiology waiting lists are managed appropriately Communicate regularly with Head of Service/Deputy Ensure all appointments are booked within internal and national targets Utilise patient focused booking and direct patient booking to increase clinic utilisation and reduce DNA rates Ensure patients are assigned to the right clinic first time Ensure an efficient telephone service is maintained The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language Skills need to be learned on appointment. About us Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 040-AC479-1124 Job locations Royal Gwent Hospital Cardiff Road Newport NP20 2UB Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Booking patient appointments Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Patient management system Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Good communication skills Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec IT skills using excel Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Person Specification Booking patient appointments Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Patient management system Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Good communication skills Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec IT skills using excel Essential Meets all essential criteria as per attached job description/personal spec Desirable Meets all desirable criteria as per attached job description/personal spec Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address Royal Gwent Hospital Cardiff Road Newport NP20 2UB Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)