Sykes Holiday Cottages are excited to be looking for a new Property Services Coordinator to join our vibrant, high-energy Property Services Team. Salary: Up to £23,308 per annum Working Hours: 37.5 hours, 9am-5.30pm Days of Work: Working 5 days per week, Monday to Saturday Working Location: Chester HQ - Hybrid working available post probation Team: Property Services Team Reporting to: Operations Manager About Us Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. About The Role Joining our Property Services Team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties. Your Responsibilities We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas: Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesman and suppliers Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases Monitoring the enterprise inbox and responding and progressing to property services matters that arise, immediately Monitoring case files and responding and progressing to property services matters that arise, promptly and with SLA Monitoring NPS feedback and progressing any work that has been assigned to you Controlling the daily workload, by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly Reporting on Informing guest and owners of progress of works, through the PS HUB team Identifying any operational issues and reporting them to the Property services manager and/or the Maintenance manager-housekeeping managers within the brands and Sykes Work closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion Provide a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report, for the Property Services Manager to be collated by them, then submitted to the Head of Property services. Skills And Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. It is just as much about personality as it is about skills for us To be successful within our team, we are looking for: Excellent customer service skills Excellent verbal and written communications Excellent organisational skills and great attention to detail Ability to problem solve and forward thinking Task management Skilled in Enterprise, KEA and Excel IT literate and familiar with different internal company systems. Although standouts will also have: Confidence to speak to owners regularly Knowledge of the brands and Sykes properties Knowledge of trades Good under pressure and strong resolution skills Holiday let/hospitality industry experience Knowledge of basic Property Maintenance. Sykes Cottages Company Benefits: 33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday Access to our annual STIP (annual company-wide bonus) scheme with an additional 5% of your salary Two additional paid volunteering days per year An enhanced maternity and paternity policy Opportunities for career progression, personal development and opportunities to be recognised Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support On-site gym at our Chester HQ Comprehensive training and development opportunities. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply