Summary
Tetherdown Primary School is seeking a Facilities Operative Apprentice to support the Site Manager in maintaining a safe, clean, and inviting environment. This role offers the opportunity to work closely with children and the wider school community, demonstrating genuine dedication and care.
Wage
£10,882.56 a year
In April the Apprenticeship salary will increase to £7.55 an hour.
Training course
Facilities services operative (level 2)
Hours
Monday 12.00pm - 7.00pm, Tuesday, 12.15pm - 7.15pm, Wednesday - Friday, 12.00pm - 7.00pm, Saturday every 2 weeks.
32 hours 42 minutes a week
Possible start date
Monday 31 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Actively contribute to school policies and initiatives, particularly those ensuring children’s safety and well-being.
* Maintain clear communication within the team to uphold high standards and expectations.
* Support the Site Manager in developing a planned maintenance programme for the school premises.
* Follow established procedures to ensure the efficient daily operation of the school.
* Adapt flexibly to meet the school’s needs, undertaking additional tasks when required.
* Oversee the security of the premises, conducting regular patrols and ensuring alarms are maintained, used correctly, and tested as necessary.
* Maintain the school buildings and grounds to a high standard, creating an optimal learning environment.
* Undertake repairs and redecoration, using appropriate tools and equipment in line with agreed guidelines.
* Assist with moving and arranging furniture and deliveries, ensuring compliance with health and safety regulations.
* Support the maintenance of emergency equipment (e.g., fire extinguishers) and oversee the safe storage of hazardous materials.
* Organise and manage lost property, making it accessible to parents regularly.
* Lead and oversee a team of cleaning staff, ensuring they meet high standards of performance and accountability.
* Contribute to continuous improvement by reviewing and refining processes and procedures.
* Serve as one of the main keyholders for the site.
* Ensure site access is granted only to authorised personnel, maintaining security at all times.
Where you’ll work
32 Grand Avenue
London
N10 3BP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED
Your training course
Facilities services operative (level 2)
Equal to GCSE
Course contents
* Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
* Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
* Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
* Carry out health and safety checks in accordance with SOPs
* Report the findings of health and safety checks in accordance with SOPs
* Identify risks, hazards and threats to people, property and premises in accordance with SOPs
* Act on the findings of health and safety checks in accordance with SOPs
* Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
* Report on the actions taken in accordance with SOPs
* Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
* Respond to customers’ queries and incidents in accordance with SOPs
* Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
* Deal with complaints in accordance with SOPs
* Keep customers informed of developments, issues and delays in accordance with SOPs
* Apply policies in sustainability and corporate social responsibility in accordance with SOPs
* Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
* Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
* Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
* Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
* Report the findings of premises and equipment inspections in accordance with SOPs
* Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
* Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
* Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
* Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
* Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
* Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
* Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
* Greet and treat visitors in accordance with SOPs
* Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
* Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
* Report issues and problems in accordance with SOPs
* Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
* Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
* Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
* Report the correct operation of FM buildings and equipment in accordance with SOPs
* Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
* Complete and keep up-to-date personal development plans
* Keep FM-related skills up-to-date
* Keep FM-related knowledge up-to-date
* Manage customer expectations in accordance with SOPs and organizational expectations
* Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
* Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
* Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
* Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
* Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
* Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
* Carry out health and safety checks in accordance with SOPs
* Report the findings of health and safety checks in accordance with SOPs
* Identify risks, hazards and threats to people, property and premises in accordance with SOPs
* Act on the findings of health and safety checks in accordance with SOPs
* Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
* Report on the actions taken in accordance with SOPs
* Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
* Respond to customers’ queries and incidents in accordance with SOPs
* Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
* Deal with complaints in accordance with SOPs
* Keep customers informed of developments, issues and delays in accordance with SOPs
* Apply policies in sustainability and corporate social responsibility in accordance with SOPs
* Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
* Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
* Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
* Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
* Report the findings of premises and equipment inspections in accordance with SOPs
* Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
* Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
* Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
* Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
* Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
* Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
* Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
* Greet and treat visitors in accordance with SOPs
* Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
* Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
* Report issues and problems in accordance with SOPs
* Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
* Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
* Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
* Report the correct operation of FM buildings and equipment in accordance with SOPs
* Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
* Complete and keep up-to-date personal development plans
* Keep FM-related skills up-to-date
* Keep FM-related knowledge up-to-date
* Manage customer expectations in accordance with SOPs and organizational expectations
* Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
* Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
* Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Your training plan
The successful candidate will obtain a Level 2 Facilities Services Operative Apprenticeship standard qualification.
More training information
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C - Level 2 Functional Skill)
* Maths (grade 4/C - Level 2 Functional Skill)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Logical
* Team working
* Reliable
* Flexible
* Hard-working
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.