Specific Tasks/ Responsibilities Effective and efficient contract management and review of DDHF and PCN commissioned services Provide Support to strategic meetings as and when required - this will include but is not limited to Board Meetings, PCN meetings, Integrated Neighbourhood Team Meetings Development and improvement of new and existing services Development of robust contract and service mobilisation plans Assisting in the management and mitigation of organisational risk Liaison with appropriate external organisations, including Member Practices, PCNs and commissioning organisations Monitoring of publicly procured tenders and development of bids. Maintain awareness of relevant procurement legislation Attendance at appropriate and relevant meetings, including service contract reviews Communication Communicate effectively with stakeholders, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the PCN and with external stakeholders Delivering a quality service Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Team working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Learn to delegate clearly and appropriately Learn to prioritise your own workload Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Learning and development Take responsibility for your own learning and performance Undertake mentorship for more junior staff, assessing competence against set standards Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments eg courses and conferences Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Quality Management Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Administration Ensure the contract performance administration of DDHF and PCN commissioned services Ensure appropriate and timely contract performance reports and returns as required Document Management in accordance with DDHF policies and procedures Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Chief Operating Officer, Chair and Directors and respond to correspondence, as appropriate Ensure circulation of contract, business and service development information and communications to members of the Federation, PCNs, stakeholders and partner organisations as required Maintain up to date and efficient data and IT function office systems General Responsibilities Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate Adapt to and support any changes that are implemented to improve the services At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner Demonstrate their commitment by the efficient completion of all tasks allocated to them Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations Adhere to equal opportunities policy throughout the course of their employment This job description is illustrative and duties may be assigned commensurate with capability and needs of the business.