Job Title: Customer Service Advisor
Location: Truro
Salary: From £22,000
Closing Date: 05/02/2025
Are You Ready to Elevate Your Career?
TalentTide Recruitment is thrilled to present an exciting opportunity for a Customer Service Advisor with a dynamic insurance provider based in Truro. If you're passionate about delivering outstanding customer service and eager to develop your skills in a supportive environment, this role could be the perfect fit for you!
Your Role in the Team
As a Customer Service Advisor, you will play a pivotal role in supporting Insurance Advisors while providing exceptional service to Members and prospective clients. This position is all about creating positive relationships and ensuring that every interaction reflects the company’s commitment to customer care.
In this role, you will:
* Deliver high-quality service via telephone, email, and webchat, ensuring customers feel valued and informed.
* Assist Insurance Advisors by managing customer relationships and providing essential administrative support.
* Process payments, policy amendments, and maintain updates in core operating systems.
What You Bring to the Table
The ideal candidate will have:
* Excellent customer retention and rapport-building skills.
* Strong communication abilities, both written and verbal.
* Robust administrative skills with a knack for multitasking.
* A team-oriented mindset, ready to support the service proposition.
* A desire to seize new challenges and grow professionally, including an eagerness to pursue industry-recognised qualifications.
Why This Opportunity Stands Out
This is more than just a job; it’s a chance to advance your career in a thriving organisation that values its employees. The company offers a range of benefits, including:
* A standard 35-hour work week, promoting a healthy work-life balance.
* Private medical insurance, death in service, and income protection cover after a qualifying period.
* A generous holiday allowance, starting at 24 days plus bank holidays, increasing to 28 days with longer service.
* Enhanced family leave provisions and opportunities for personal development.
* Up to 25% discount on selected insurance products and exclusive discounts on various services.
* A relaxed dress code and a lovely office location close to Truro city centre.
Join a Legacy of Excellence
Their success is built on the strength of their people and their commitment to customer satisfaction. If you’re looking to be part of a supportive and collaborative culture that empowers individuals to excel, this could be your next big move.
Next Steps
If you’re excited about this opportunity and want to learn more, please reach out to Danielle at TalentTide Recruitment for an informal chat. Even if your CV isn’t up to date, don’t hesitate to get in touch—we’re here to help you every step of the way!
Please Note: We encourage direct applications and are happy to discuss the role with interested candidates